Terms and Conditions

By using the website of Delft Blue Shop you consent to the terms and conditions as described below.

Official dealer
Delft Blue Shop is an official dealer for all of the brands offered in the on-line shop. We sell top Dutch brands of the highest quality. A certificate of authenticity accompanies every purchase.

Contract
By accepting an e-mail confirming your order you enter into a contract with Delft Blue Shop. Delft Blue Shop reserves the right to limit the number of products in an order.

Prices 
The prices and availability of the items are specified on the site of Delft Blue Shop. This information is subject to change without notice. VAT will be taken off to all orders outside of the European Community at the current rate of 21% and 6% on Heinen Delftware items.

Delivery
With prior agreement Delft Blue Shop will dispatch your order to the delivery address given.

The delivery times quoted on the site of Jorrit Heinen are estimated on the basis of availability,
normal working procedures and postal delivery services.

In the event that an item arrives damaged, this must be reported to Delft Blue Shop within one week by way of an e-mail accompanied by a digital photograph showing the damage.

After delivery you are responsible for the goods received.

Delivery times 
We draw your attention to the fact that we are dependent on the varying delivery times of our suppliers. Deliveries within Holland will take 2-4 days. Deliveries within Europe will take approximately 1-2 weeks and deliveries outside European Union will take 3-4 weeks. We have of course most articles in stock, but occasionally it may happen that some products have to be ordered, in which case the delivery times can vary from 3 weeks up to a few months. 

Return policy
Exchange is only possible within The Netherlands. If for some reason you are dissatisfied with your purchase, it must be exchanged in our shop by your own arrangement.

Payment methods
Delft Blue Shop accepts three methods of payment: Ideal, Credit card (Mastercard & Visa) and bank wire transfer. Data passed to the bank will at all times meet the privacy conditions.

Privacy
At Delft Blue Shop we value our customers and take all the necessary steps to protect their privacy.

Whenever you visit our website and request information you will in general remain anonymous.
We collect information from visitors to our site exclusively on a voluntary basis and will explain when asked how this information will be used.

Personal information includes: name, address, telephone number and e-mail address.

Any personal information collected is used to respond to on-line questions,to service customer requests for information on Delft Blue Shop products and to fulfill orders.

We do not sell or pass on personal information to third parties.

The web server compiles domain names of visitors to our site. This information is then processed in order to determine the number of visitors, the average visiting time and the number of requested pages.

We use this information to monitor the usage of the site and to assist us in improving its contents.

Delft Blue Shop is committed to protect on-line visitor information against unauthorized access and use.

Cancellation
The consumer has the right to cancel the service giving no reason within five working days, from the date of order.

June 2013, Amsterdam.